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Warranty Policy

Warranty Policy


1. Warranty Period

ANRAN provides warranty service and official customer support, which only apply to new and certified refurbished products purchased from ANRAN official website, official stores on Amazon, eBay, AliExpress, etc. For purchases made through ANRAN's authorized resellers or distributors, please contact them directly for after-sales service.

We provide 1 years' limited warranty for new Products (IP Camera/NVR System/Accessories) purchased from ANRAN. 

Replacement Unit: Warranty continues from the original date of purchase and will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs.
For new products, register your product within 2 years of purchase, and you will receive 6-month extended warranty besides 1-year warranty. For refurbished products, register and you will also get additional 3-month warranty besides 1-year warranty. Warranty starts on your invoice date.

 

2. Warranty Forfeiture

Warranty is void in the following situations: (a) Products are marked as “sample” or “Not for Sale”, or sold “AS IS” or sent to you as “prototype”; (b) Products are purchased from unauthorized distributors or resellers; (c) Trade-marks, serial tags, product stickers have been removed, altered or tampered with; (d) Products are dismantled, mishandled, improperly used or defaced; (e) Abuse firmware upgrade without the authorized technician’s guidance; (f) Damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty; (g) Products are damaged due to improper working environment or operation, such as improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using wrong power adapter, etc; (h) Products are damaged due to the violation of direction on safe battery handling and usage; (i) Products are damaged due to force majeure, natural disasters, etc; (j) Warranty, refund or replacement are not available for products you have received or will receive in Play & Say feedback program; (k) Warranty is for the original purchaser only and is not transferable.